Overview

  • BONUSES & PROMOTIONS
  • GAME VARIETY
  • DEPOSITS & WITHDRAWALS
  • CUSTOMER SUPPORT
  • DESIGN & USABILITY

Safety and Trustworthiness

Lucky Cow Bingo is licensed and regulated by both the UK Gambling Commission (UKGC) and the Alderney Gambling Control Commission (AGCC). The UKGC is the country’s top regulatory body and requires its licensees to implement and maintain the highest security standards. Therefore, this licence shows that Lucky Cow Bingo is a trustworthy and secure platform.

The casino uses the latest SSL encryption technology, which prevents third parties from intercepting any payments made to or from the site. Only the most popular and reputable payment options are available, and players must complete a thorough KYC verification process as part of anti-money laundering measures. eCOGRA, a leading assurance and regulation company, provides its free Alternative Dispute Resolution (ADR) service for any complaints the casino can’t resolve itself.

The site is owned and operated by Jumpman Gaming Limited, a reputable UK online bingo operator with more than 150 brands and over a decade of experience under its belt. After facing a financial penalty from the UKGC in 2022 over its responsible gambling and anti-money laundering measures, Jumpman Gaming performed a complete overhaul of these player safety processes. Today, the company adheres entirely to the UKGC’s strict expectations, and the operator has been issued no further fines.

There is currently very little feedback about Lucky Cow Bingo on community forums. The site has less than ten Trustpilot reviews, most of which indicate successful gaming sessions but slow account verification and payout times. Jumpman Gaming itself has over 300 Trustpilot reviews, most of which highlight the slow and frustrating verification procedure. To streamline this process, you can check which documents are eligible before submitting them to the casino.

Deposits & Withdrawals

When it comes to payments, Lucky Cow Bingo covers pretty much all bases. The major debit cards and e-wallets are available for deposits and withdrawals. Mobile users can also use mobile-exclusive options like Apple Pay and Google Pay. However, bank/wire transfers and crypto payments are noticeably missing.

Deposits are fee-free and instantly available. The casino doesn’t specify any maximum withdrawal limits in the T&Cs, and the maximum deposit limit will depend on the chosen method. The UK online bingo site does note that all withdrawals are subject to a £2.50 processing fee. This processing window can take up to 72 hours to complete, and withdrawals will take a further 1-5 business days to pay out, depending on your chosen banking option. Given that most casinos offer fee-free payments, this is an uncommon and unnecessary fee to impose on players.

Deposit
Withdrawals
Deposit
Withdrawals
Deposit
Withdrawals

Bonuses and Promotions

Lucky Cow offers new players a spin on the Mega Wheel, with prizes including Amazon vouchers and 500 free spins on Big Bass Splash. The bonus has a low minimum deposit of £10, while some of the potential prizes have a much higher value, giving budget bettors the chance to boost their bankroll with a small deposit. Not every notch on the wheel offers a prize, so unlike sites that award deposit matches or free spins, there’s no guarantee your first deposit will result in a bonus.

While new player offers are typically reserved exclusively for first deposits, this wheel-spinning bonus format is available for returning players through loyalty rewards Mega Wheel. High rollers can also claim a spin on the similarly named Turbo Wheel when they deposit £100 or more.

Jumpman Gaming has a reputation for implementing somewhat strict T&Cs across each of its gambling sites. The current wagering requirement on the welcome bonus and every other Lucky Cow bonus is 65x, which is a lot higher than the industry average of 35x. However, this is an improvement on the previous 75x requirements.

Besides high wagering requirements, every bonus at Lucky Cow Bingo has a maximum win cap of £250. The casino will only pay out the equivalent of your lifetime deposits, so if your lifetime deposits equal £50 but you win £250, you will only receive £50. While this is quite a restrictive condition, it only applies to bonuses and won’t apply to regular winnings generated from real money wagering.

Compared to other UK sites, the Lucky Cow Bingo welcome bonus isn’t the best in the business. While some of its prizes are of high value, there is no guarantee that you will win one. Still, with its low £10 minimum deposit, the welcome bonus is good for budget bettors who want a shot at boosting their bankroll.

Promotions

Lucky Cow has one of the most well-stocked promotions pages of any UK online bingo site. Beyond the welcome offer, there is a great range of bonuses for returning players to claim. These include a daily free spins Rewards Wheel, a spin on the Turbo Wheel for making a qualifying deposit, a weekly free spins “Happy Hour”, monthly cash prizes for playing scratch cards, regular giveaways with high-value prizes, and a monthly gift card giveaway for the biggest single spin winner.

Lucky Cow offers a fun loyalty program to reward its most diligent bettors. Complete tasks to earn trophies and unlock free spins. Every trophy you earn gets you on your way to climbing the loyalty ladder, and each level you climb gives you a spin on the Mega Wheel. Depending on your loyalty level, you can earn anywhere from 5 to 20 free spins on the wheel. There are additional bonuses for players who earn 200 trophies, including Amazon vouchers and up to 20,000 free spins.

The downside of Lucky Cow’s promotions is that they come with harsh 65x wagering requirements like the welcome offer. Say, for example, you deposit £10 and win some free spins from the Mega Wheel. You’ll need to wager any winnings from these free spins 65 times over before cashing out. Plus, you won’t be able to withdraw more than £250 of your bonus winnings, as each promotion has a £250 win cap.

Though Lucky Cow Bingo’s promotions are plentiful, they aren’t the most rewarding in the long run. High wagering requirements and low withdrawal caps mean you’ll have to spend a pretty penny to make the most out of these offers. Nonetheless, the Rewards Reel – a slot-style free spins game you can play twice daily – is the best promotion of them all. As long as you’ve deposited during the week, you can join in the fun and potentially win prizes without needing to make an additional deposit.

Game Selection

As the site name suggests, Lucky Cow Bingo is a UK online gambling site that has a big focus on bingo games. Pragmatic Play is one of the industry’s leading software developers, and Lucky Cow uses its innovative software to offer exciting bingo games (plus slots and table games) to UK players. Under the “Bingo” tab, you’ll find nine different rooms with a variety of game types and themes, including the 90-ball “Heavyweight”, 80-ball “Boombox”, 75-ball “Country Road” and 30-ball “Zoom Room”.

Lucky Cow Bingo also supplies over 2,900 slots from leading providers like NetEnt, Pragmatic Play and SpinPlay. Enjoy the most popular games from top developers, such as NetEnt’s Gonzo’s Quest and Pragmatic Play’s Gates of Olympus. Lucky Cow regularly updates the “Newest” tab with the latest releases, such as Hot Joker Fruits Scatter Pays and Bacon Banker. You can even play exclusive games like Reel Kingdom’s Primal Hunter Gigablox and Gold Coin Studios’ Aztec Triple Riches Power Combo.

Most casinos separate their live dealer and video table games, but Lucky Cow combines them both in the “Table Games” tab. The casino partners with several live software providers like Pragmatic Play, Playtech and Authentic Gaming. These games allow UK bettors to wager in real-time against professional human dealers and other players worldwide. Pragmatic Play offers fan favourites like Mega Wheel and ONE Blackjack, while Playtech offers uncommon games like K-Pop Roulette, Quantum Roulette and Buffalo Blitz Live.

Alternatively, you can opt for table games that use a Random Number Generator (RNG) instead of a live dealer. These video table games come in more diverse variants than their live dealer counterparts, including European Roulette Platinum, Atlantic City Blackjack, Three Wheel Roulette, Auto Roulette and Classic Blackjack Ten-20. The casino offers a good mix of both video and live dealer poker, including Casino Hold’em Live, All Aces Poker and Jacks or Better Poker.

Lucky Cow’s design is simple but effective. Games are organised into categories like “Hot Slots”, “Jackpots”, and “Table Games” and presented within a scrolling banner. There’s even a “My Faves” tab that stores all of your most regularly-played games. There’s a handy search bar to help you find specific titles, though, with over 3,100 games to browse through, the option to filter by feature, bet range or provider would make navigation even easier.

Bingo Games

90-ball

75-ball

80-ball

30-ball

40-ball

50-ball

Themed Games

49-ball

5-Line

Other Games

Slots

Progressives

Chat games

Table games

Mobile App

UK bingo bettors can gamble on the go using the Lucky Cow UK bingo app. Available for download exclusively on the Google Play app, Android users can use the app to play all their favourite games, make deposits and withdrawals using GPay, claim bonuses and join real-time bingo rooms from any location at any time. The games and bingo rooms offer fast load speeds and lag-free gameplay. Plus, you’ll find additional navigational features like collapsible menus and banners.

For iOS users or players with limited storage, the Lucky Cow Bingo online site is built on HTML5 technology, ensuring a seamless transition from desktop to mobile browsers. Simply search for the casino in a new browser, and you can enjoy real money gambling on any smartphone or tablet device. You’ll also be able to use mobile-exclusive payment options like Apple Pay and GPay when you deposit at the online bingo site.

Both the Lucky Cow app and HTML5-optimised website offer all nine Pragmatic Play bingo rooms, most slots and table games, and a good selection of live dealer options. The Android app was only released in December 2023, which means there’s hope that the casino may launch an iOS version in the near future.

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Mobile

Tablet

Instant Play

iOS App

Android App

Support

If you encounter a problem during your online bingo session or have a question that needs answering, you can check out the FAQs page. Covering account queries, bonuses, deposits and withdrawals, you’ll generally find the answer to most of the typical casino questions.

If your query isn’t covered in the FAQs and you need further support, you can contact the customer support team by email. The Lucky Cow Bingo customer support team endeavours to respond within two business days, meaning that if you send an email on a Friday, you shouldn’t expect to hear back until the following Monday. The “Support” section of the FAQs explicitly asks customers not to send follow-up emails, which implies that responses can take longer than the given two-day window.

There is currently no live chat or telephone support available to UK bettors.

Support

If you encounter a problem during your online bingo session or have a question that needs answering, you can check out the FAQs page. Covering account queries, bonuses, deposits and withdrawals, you’ll generally find the answer to most of the typical casino questions.

If your query isn’t covered in the FAQs and you need further support, you can contact the customer support team by email. The Lucky Cow Bingo customer support team endeavours to respond within two business days, meaning that if you send an email on a Friday, you shouldn’t expect to hear back until the following Monday. The “Support” section of the FAQs explicitly asks customers not to send follow-up emails, which implies that responses can take longer than the given two-day window.

There is currently no live chat or telephone support available to UK bettors.

Review Summary

All things considered, Lucky Cow Bingo is a decent British online bingo site with plenty of promotions for returning players. Overall, Lucky Cow Bingo scores 7/10. This score could be improved by introducing live chat and telephone support, an iOS-compatible mobile app, and lower wagering requirements/higher withdrawal caps across all promotions. A bingo-specific welcome bonus would certainly be a welcome addition.

Nevertheless, Lucky Cow Bingo offers an extensive collection of slots and an industry-leading bingo platform, a combination you won’t find at many UK online gambling sites. Sure, its customer support options leave a lot to be desired, and its bonus T&Cs could certainly be more lenient. However, when it comes to actual bingo gameplay and mobile functionality, Lucky Cow Bingo ticks all the necessary boxes.

This review is based on the writer's personal opinion.
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