Overview

  • DESIGN & USABILITY
  • GAME VARIETY
  • CASHIER
  • CUSTOMER SUPPORT
  • BONUS QUALITY

Established in 2018, Casino Joy is one of the hallmark casinos of innovative online-gaming group Genesis Global Limited.  Like the other brands from Genesis, Casino Joy provides a top-gaming experience with great promotions, VIP rewards and a fantastic selection of games.

“Some say it is impossible to reach the end of the rainbow, but this new gaming experience has a different pot of gold waiting for you each day.” States parent-company Genesis Global on its website in the Casino Joy introduction.

And true to its’ name, this great casino is full of joy and colour, and boasts a great and creative design with hit games and a unique user experience.

Safety and Trustworthiness

Casino Joy’s website is secured with SSL encryption so all your information is protected.  Parent company Genesis takes player protection very seriously, and it even appointed a Data Protection Officer (DOP) that can be reached at dataprotection@genesis.com.mt with any question or concern.

Casino Joy scores very high on safety and trustworthiness, but don’t just take our word for it.  This casino is regulated and licensed by no less than three of the strictest online-gaming jurisdictions: Malta Gaming Authority, UK Gambling Commission and the Swedish Gambling Authority.

Deposits & Withdrawals

Casino Joy offers a wide array of payment methods, enabling you to make a deposit and withdraw your winnings safely and securely.

The minimum deposit and withdrawal is set at £10.  Maximum withdrawal allowed is £5,500 per week, or £22,000 per month.  Withdrawal times are between 24 to 72 hours, depending on the payment method used.

The following banking methods are available at Casino Joy:

  • Visa/MasterCard
  • Boku
  • PaySafeCard
  • Skrill
  • Neteller
  • ecoPayz
  • Trustly
  • Paypal
  • MuchBetter
  • MiFinity
  • Jeton
Deposit
Withdrawals
Deposit
Withdrawals

Bonuses

Casino Joy is one of the few casinos we reviewed that actually gives players not one, but two fantastic welcome offers to choose from!

If you are a slots player and want to enjoy the great portfolio of over 1,200 slot games, you should claim the 100% match, up to £200 + 200 Free Spins welcome offer.

If you want to try exciting Live Casino games, Casino Joy also has a 100% match, up to £100 on Live Casino welcome offer.  Casino Joy has over 85 state-of-the-art live dealer games to choose from!

You will need to wager your bonus 40 times before it is redeemable as cash.  And the maximum withdrawal from bonus money once all wagering requirements are met is £10,000.  Free Spins are available on the Starburst slot game, and can be used at a rate of 20 spins per day for 9 days.  For Live Casino games, money wagered on Live Roulette and Dream Catcher count at 10% towards wagering requirements, money wagered on Blackjack counts at 5%, but the rest of the Live Casino games do not count towards wagering requirements.

Game Selection

Powered by the top game providers, Casino Joy boasts a fantastic library of over 1,500 games!  This includes all the hit titles from suppliers such as NetEnt, PlaynGo, Microgaming, QuickSpin, Big Time Gaming, SkyWind, Red Tiger Gaming, Push Gaming, iSoftBet, Yggdrasil, Gamomat and more.

We found some famous games such as NetEnt’s Aloha, PlaynGo’s Rise Olympus and Pimped, Microgaming’s Game of Thornes and many more hit games.

There is also a good selection of Progressive Jackpot slot games with Mega Moolah, Divine Fortune and even progressive Casino Hold’em and Jackpot Poker which we found unique and really liked.

The Casino Games section at Casino Joy is very extensive as well, with around 150 games to choose from.  This includes blackjack and roulette in many game variations, as well as baccarat, video poker and more table games to choose from.

The Live Casino section is one of Casino Joy’s claims to fame.  It has close to 90 of the top Live-Dealer games, powered by industry leaders Evolution Gaming, NetEnt and others.  There are French, American and many other Live Roulette variations.  There is a good, wide selection of Live Blackjack versions, and a huge range of more live games such as Baccarat, Casino Hold’em and even Football Studio and Monopoly Live.  Our expert reviewers concluded that there are a few online casinos that compete with Casino Joy’s Live-Casino portfolio.

Casino Joy’s user interface is also one of its strong points when it comes to browsing and finding games.  The easy-to-navigate menus allow you to search for games by main categories such as “Slots & Jackpots”, “Live Casino” and “Casino Games”.  Then you can further drill down and look for a game type.  And we especially loved the “Hot Games” and “Game Providers” options, that lets you search for games by software provider!

The following games are available for each category in Casino Joy:

Slots (total): 1248

Jackpot Games: 50

Casino Games (total): 148

Roulette: 23

Blackjack: 26

Other: 32

Live Dealer (total): 87

Live Roulette: 24

Live Blackjack: 38

Live Other Games: 25

Slots

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Progressive Slots

0

Roulette

0

Blackjack

0

Baccarat

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Craps

0

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Video Poker

0

Live Dealer

0

Arcade Games

0

Mobile App

Casino Joy provides a slick interface and great design that is built on HTML5 technology.  This means that your browsing experience is optimal on your desktop or laptop main client, and it is seamless and just as great if you are accessing Casino Joy from a mobile device.

There is no need to download or install anything, and the mobile version lets you access the great games and play on Casino Joy from anywhere, whilst still using the same player account on any device you use.

Most games made it across to the mobile version of Casino Joy, and our reviewers found all the great titles and games on mobile also, so there are a few games that didn’t make it to mobile, but it’s really not an issue, as there are still hundreds of great games to choose from.

One thing that we wished Casino Joy would have is a native app, so we could download and install Casino Joy on our mobile devices, and enjoy more features and even greater usability.  We hope a native app will come soon, even though using the mobile browser version is great.

Desktop

Mobile

Tablet

Instant Play

iOS App

Android App

Downloadable

Promotions

We are sure you will take advantage of Casino Joy’s great welcome offers, but even more joy will come your way with fantastic promotions for returning players!

One cool promotion Casino Joy offers is a 25% match, up to £100 bonus that is offered every Tuesday, so with a minimum deposit of £10 on a Tuesday you can have some great midweek fun.

There is also a Freebie Start to the Weekend bonus, where Casino Joy will Credit Your Account with a Gift to enjoy from Thursday to Sunday.

In addition, there is a promotion of 30 seconds in the Free Spin Park which lets you try some exciting slots with Casino Joy’s free spin offer.

All promotions are subject to the same terms and conditions as the welcome offers, with a 40-time wagering requirement and other stated terms.

One thing we noted was that the information on promotions was not as detailed as the info that Casino Joy provided on the welcome offers.  Although terms and conditions were stated very clearly, it would be helpful to have more detail on how the promotions work.  But eventually, we did get all the help and answers we needed from the customer support team.

Support

Casino Joy offers an extensive FAQ section that is easily searchable.  Our reviewers managed to find a lot of the basic instructions and help using the FAQ section without needing to contact Casino Joy’s support team.

However if there is still a need for customer support, the Casino Joy customer-support team can be contacted via phone and email.  We found the phone staff to be very professional and helpful especially with questions that required immediate answers, such as where to find a game or how to deposit.

For issues that required more information, such as policies and assistance with withdrawal and form filling, we were referred to the email support, and also received help within good response times.

Support

Casino Joy offers an extensive FAQ section that is easily searchable.  Our reviewers managed to find a lot of the basic instructions and help using the FAQ section without needing to contact Casino Joy’s support team.

However if there is still a need for customer support, the Casino Joy customer-support team can be contacted via phone and email.  We found the phone staff to be very professional and helpful especially with questions that required immediate answers, such as where to find a game or how to deposit.

For issues that required more information, such as policies and assistance with withdrawal and form filling, we were referred to the email support, and also received help within good response times.

Review Summary

Casino Joy has all the benefits of the Genesis-Global casino platform and technology, wrapped up in a great and innovative design that creates a new and fun user experience.

The choice of games is one of the best in the market, and the user interface enables you to easily browse and enjoy many games that you won’t find in other casinos.

There is no native mobile app, but Casino Joy’s solid mobile client makes up for it.  Also, live-chat support could have been a useful addition to the phone support Casino Joy offers.

Casino Joy’s promotions are good, but the real joy lies in the welcome offers.  And with two great welcome offers to choose from, our experts give Casino Joy a big fat YES!

This review is based on the writer's personal opinion.
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