Overview
Launched in 2016 by the online gaming experts Daub Alderney Limited, Lucky VIP Casino is a site that strips away all the gimmicks to concentrate on great games and big promotions. There are 100s of top games on the site, and there is also an intriguing triple welcome bonus for new players. Does Lucky VIP Casino’s gaming-first approach work? Read our extensive review to see what it gets right, and to see if there are any improvements that could make the Lucky VIP Casino experience better for UK players.
Safety and Trustworthiness
The operator of Lucky VIP, Daub Alderney Limited, is one of Europe’s most prominent operators of casino and bingo sites. As such, players can be assured that they are playing with an experienced provider with a decent reputation. Lucky VIP is fully licenced with the UK Gambling Commission (UKGC), and it has a licence from the respected Alderney Gambling Control Commission to protect players playing outside of Britain. Lucky VIP partners with groups like IBAS for dispute resolution. Games are publically audited for fairness and payouts are published on the site.
We should point out that Daub Alderney Limited had landed itself in trouble with the UKGC a couple of years ago for not doing due diligence on accounts linked to money laundering. The regulatory body fined Daub Alderney Limited over £7 million in 2018. We should stress that this would not impact your gaming activity on Lucky VIP, and Daub Alderney has changed its oversight policies to satisfy the UKGC and keep its licence. Despite this blip on its record, we would have no hesitation in recommending Lucky VIP as a safe and trusted platform. Top-level encryption and security measures are used to protect your personal and financial transactions.
As for Lucky VIP’s reputation, it gets good marks across the board from sites like AskGamblers. Lucky VIP also gets the seal of approval from casino-monitoring website thePogg, which can be notoriously fussy about giving its blessing. In fact, when looking around for player and reviewer feedback for Lucky VIP, we were impressed with its record on dispute resolution. Every casino is going to have an issue or two, but it’s always a very positive sign when the casino management tries to address problems on a public forum.
Deposits & Withdrawals
Lucky VIP Casino ticks all the boxes for payment methods, including PayPal, Visa and Paysafecard. The site also offers super-fast withdrawal times, and in some cases can have your money paid within 10 minutes.
Bonuses
The Lucky VIP Casino has a great welcome bonus for new players; deposit £20 and play with £30. Once you stake your real funds, the bonus funds will become available. There is a 30x wagering requirement on the sum of the deposit and bonus. The maximum amount that can be converted from bonus to cash is £2000, and the bonus and bonus winnings are valid for 7 days.
Game Selection
Lucky VIP Casino hosts well over 700 games, including top titles from big-name developers like NetEnt, IGT, Microgaming, Blueprint, Play N’Go, Novomatic and more. Some boutique developers are featured, too, including Pulse 8 Studios and Greetube. This gives a nice balance between accessing the most popular casino games on the internet and discovering some new favourites you won’t find on most other sites.
As for the number of slots at Lucky VIP Casino, we counted almost 800. This includes 26 titles from the Megaways range, which has quickly become the biggest draw in online casino gaming. Published by various developers, Megaways offers 1000s of winning combinations per spin and high-octane action. Lucky VIP Casino showcases some of the best from the range, including Gonzo’s Quest Megaways (NetEnt), Beetlejuice Megaways (SG) and Return of Kong Megaways (Blueprint). We should also note that there are lots of Slingo games on the Lucky VIP site, which seems to have become a firm favourite of casual casino players.
You will find a huge range of classic slots at Lucky VIP, with games from IGT (Cleopatra, Golden Goddess), NetEnt (Starburst, Twin Spin), and Microgaming (Mermaids Millions, Immortal Romance) featuring prominently. New games are available in abundance too, and it’s worth checking out titles like Shaman’s Dream 2, Doom of Dead and Reactoonz 2. Around 160 of the games are tagged as jackpot games, and this includes traditional progressive titles like Mega Fortune and games with daily jackpots like Lucky Little Devil.
Aside from the huge slot selection, you can discover the full complement of table and card games, including a healthy selection of virtual roulette, blackjack, hold’em poker and baccarat. There are a few omissions, including craps, which is becoming hard to find online these days. And, there is only a small selection of video poker. Nevertheless, there is a full live casino suite powered by NetEnt Live, with 20 tables going round the clock. The live casino lacks some of the popular new-concept games like Monopoly Live and Deal or No Deal, but there is enough to satisfy players who love the classics.
As for the site design and layout, Lucky VIP is not going to dazzle you with bright lights and slick visuals. But that’s ok – that’s not the intention here. The colour scheme is a muted dark blue, allowing players’ eyes to be naturally drawn to the huge game selection. Organising hundreds of games can be difficult, and Lucky VIP does a good job of dividing up games in categories like themes, paylines, jackpots, etc. There is also a neat feature that lets you switch to a list view, allowing you to click to see game info like RTP (official payout figures) without having to load the title. We did detect a few bugs when searching for games, though. For instance, when choosing to search by publisher, options are only displayed for Novamatic and Slingo; there are dozens of publishers providing games for Lucky VIP Casino, so this seems to be a minor technical oversight.
Mobile App
Lucky VIP does not have an official casino app. While we always prefer an app for functionality and convenience, the mobile casino site works pretty much perfectly. Every game available on the desktop site is listed on the mobile one, and that includes the full live casino section. The mobile site design features the same stripped back layout of the desktop site, but there is a focus on compartmentalisation to organise everything neatly. A handy search tool allows you to access everything from banking info to games and customer service with a couple of clicks. In sum, the Lucky VIP mobile casino site won’t knock your socks off like some of the best casino apps we have seen, but it’s perfectly serviceable and does exactly what it is supposed to do.
Promotions
Aside from the welcome bonus, Lucky VIP offers players a personal promotions page which will regularly update with offers of reload bonuses, free spins and prize competitions. If you opt-in to receive communications by email, Lucky VIP Casino will also send you various offers and promo codes. There is a loyalty scheme, which offers comp points each time you play casino games online. The points can later be exchanged for bonus cash, which carries a 10X wagering requirement. There isn’t a prominent VIP scheme for high rollers. However, Lucky VIP points out that it will pinpoint high spending players and offer them perks like faster withdrawals and various prizes.
Support
24/7 support is available through live chat, with telephone and email options also available. We also like that Lucky VIP Casino provides a step by step guide on how to raise and resolve complaints. Lucky VIP is active on social media, and it posts regularly on sites like Facebook and Twitter.
Review Summary
Lucky VIP Casino has a lot more pros than cons. In fact, for the latter, the only real negatives are the tough restrictions on the welcome bonus. If you can leave that aside, you are looking at a site with a massive selection of great games, super fast withdrawals and excellent customer service. We are going to give Lucky VIP a well-deserved 9/10 and hope that when we check back at a later date, Lucky VIP will have updated its bonus terms. Should it do so, we would easily bump it up, as it was already ever-so-close to a perfect 10 today.