Overview

  • DESIGN & USABILITY
  • GAME VARIETY
  • CASHIER
  • CUSTOMER SUPPORT
  • BONUS QUALITY

Monster Casino launched into the UK online gaming scene in 2017 under the operation of ProgressPlay Limited. The platform is known for offering high-quality gaming with generous bonuses to keep you hooked. Monster Casino has previously been nominated for “The Belief in Innovation” at the EGR Awards, which recognised it as one of the most innovative casinos in the British online gaming market.

Software providers
  • Software Providers

Safety and Trustworthiness

Monster Casino is a British online casino that is owned by ProgressPlay Limited. Under its parent company, the site holds licenses with both the Malta Gaming Authority and the UK Gambling Commission. ProgressPlay has a solid reputation and an extensive catalogue of online casinos, including Mr Slot, Sin Spins, and 777Tigers.

All payments at Monster Casino are secured by the latest SSL encryption technology with the help of PCI and Babaloo Limited. The entire platform is secured by Sectigo, and all games and RNGs (Random Number Generators) are tested by iTech Labs.

Upon sign-up, we received a pop-up requesting us to enter a 4-digit code that had been sent to our email and via SMS to verify our identity and keep our new account secure. We also received a separate responsible gaming email, which we thought was a nice touch.

This email outlined exactly what Monster Casino does to help keep you safe while playing. The email was fairly lengthy but contained important advice and tips alongside links to several gambling addiction support organisations. There was also some great information on the responsible gambling tools you can use, such as self-exclusion and setting daily, weekly, and monthly limits for deposits, time periods, wagers, and losses. Plus, you can set a Reality Check timer, which will remind you when your session is due to end.

Deposits & Withdrawals

Monster Casino supports 11 payment methods, including popular debit cards, e-wallets, and mobile payments. Regardless of how you prefer to make online payments, we’re sure you will find a suitable method here, as Monster Casino covers all the bases. You can fund your online casino account using the following financial providers:

  • Visa and Mastercard
  • PayPal
  • Neteller
  • Skrill
  • Neosurf
  • Astro Pay
  • Payz
  • Paysafecard
  • Pay via Phone
  • Open Banking

The minimum deposit limit ranges between £10 – £20 and is capped at £5,000, which should be suitable for casual players and higher rollers alike.

Out of the options above, only 3 of these methods are available for withdrawals: Visa, Mastercard, and Payz. We found the payout options quite restrictive and would have loved to have seen a few more methods compatible with withdrawals.

When you request a payout, it takes Monster Casino UK 1 business day to process the payment and between 3 to 7 business days to receive the funds. Although, in our experience, we found it’s much sooner and usually between 1-3 business days.

Unfortunately, there is a 1% processing fee for each withdrawal, but this is capped at just £3, so we recommend keeping your withdrawals for when your bankroll is a bit higher. But the great news for UK players is that there are no maximum withdrawal limits to work around.

Deposit
Withdrawals
Deposit
Withdrawals
Deposit
Withdrawals

Bonuses

All new UK players at Monster Casino can boost their bankrolls with a generous welcome package of up to £1,000 and 100 Free Spins, which the site divides over your first 5 deposits. Let’s take a closer look at what’s in store once you register an account with Monster Casino:

  • 1st Deposit: 50 Free Spins on Book of Dead
  • 2nd Deposit: 25% bonus, up to £200
  • 3rd Deposit: 25% bonus, up to £200
  • 4th Deposit: 25% bonus, up to £600
  • 5th Deposit: 50 Free Spins on Starburst

To unlock all of these offers, you must make a minimum deposit of £20 each time. All of the bonuses are subject to a 50x wagering requirement, which is on the high end of the scale compared to other UK online casino sites. The standard wagering requirement is 35x – 40x, so you’ll have to work a little harder to convert your bonus funds into withdrawable winnings at Monster Casino.

Nonetheless, the bonus T&Cs are straightforward to understand, even for beginners. Once you have been credited your bonus, you will have 30 days to meet the requirements. But your winnings from the bonuses are capped at 3x of the bonus amount. For instance, this means on your 2nd deposit offer, you can only win up to £600.

The other thing to keep in mind with these offers is that if you deposit using Skrill or Neteller, the promotion isn’t available to you. While the wagering contributions are varied depending on the game, Monster Casino isn’t upfront with these in full. All we can tell you is that blackjack, roulette, and baccarat contribute 10% towards the wagering.

All in all, we reckon that the Monster Casino welcome package is suitable for all kinds of players. While the site is geared towards slot fans, any player will enjoy the full value of the bonus. The 1st and 5th offers will reward you with Free Spins, while the other 3 deposits will give you up to £1,000 to play games however you wish. Ultimately, there’s no doubt that it’s a great promotion to kick-start your journey with Monster Casino.

Game Selection

All the best UK online gambling sites feature a large number of games from dozens of software providers, which is exactly what we found at Monster Casino. The site partners with almost 70 software providers to provide its 1,300+ games, including NetEnt, Play’n GO, Microgaming, Playtech, and Evolution Gaming. You couldn’t ask for a better selection of high-quality gaming studios! UK online casino players can expect top-quality graphics, immersive gameplay, and thrilling mechanics and features.

If you’re interested in playing tournaments, Monster Casino offers a range of slots tournaments, which include 3D slots and penny slots. You will also find 30 table games, including around a dozen roulette and blackjack games, alongside a couple of baccarat titles. Plus, the site’s dedicated live dealer casino section features almost 80 immersive games powered by Evolution Gaming and Playtech.

The slots category contains the bulk of the games, with 1,100+ titles available. Some of the most notable online slots include Thunderstruck II, Immortal Romance, Sugar Rush, and Starburst. Not to mention 100+ progressive jackpot slots. If you want to try some jackpots, we recommend giving Mega Jackpots Cleopatra, Rainbow Jackpots, and Dragon’s Luck a spin. While Monster Casino doesn’t sort its slots into handy subcategories, you can use the search bar to locate your favourite titles.

Our Monster Casino review team also experienced another hiccup with the site’s filters. For example, in the table games section, if we clicked to view all titles, we found 11 Blackjack variants. However, if we ticked the box to view only the Blackjack games, it lists just 3. We found this to be the case for all the game types we tested it on. While it’s not a huge issue, our gaming experience would have been much more seamless if this was improved.

Nonetheless, the overall presentation of the casino lobby is wonderful. Everything is laid out in a neat grid format with clear titles.

Slots

1110

Progressive Slots

106

Roulette

13

Blackjack

11

Baccarat

0

Craps

0

Casino Hold ‘Em

0

Video Poker

1

Live Dealer

77

Arcade Games

26

Mobile App

At Monster Casino, you don’t need to install a UK casino app or any other software to register an account or play games. While there isn’t a Monster Casino app just yet, you can still play from your mobile browser. Whether you own an iOS, Android, or Windows Phone device, you can log on and enjoy the best mobile-responsive games thanks to the HTML5-optimised mobile browser site.

All the game categories are available, so whether you are looking for 3D slots, progressive jackpots, classic fruit machines, table games, or live dealers, you will find it all on the Monster mobile casino. The site’s mobile games boast high-quality graphics and soundboard, just like their desktop counterparts.

We found the mobile site navigation to be a breeze, much like the desktop site. In fact, there’s not much difference between the two formats, other than a few changes to adjust the menus for the screens of smartphones and tablets.

Desktop

Mobile

Tablet

Instant Play

iOS App

Android App

Downloadable

Promotions

When you create a new account at Monster Casino, you are automatically enrolled in the site’s loyalty program, where you can unlock Secret Store items and enter tournaments. Just for logging in for the first time, you will receive 5 Levels Points, as this ticks off the first of many Missions.

Other Missions include making your first deposit and placing a bet on two different games on the same day, for example. Every time you complete these Missions, you will be rewarded with points. These points will then help you progress through the 5 levels.

Aside from the loyalty program, there are several other promotions up for grabs for returning players. For example, if you’re a big fan of Pragmatic Play, you can claim up to 75 Free Spins on Candy Jar Clusters. There are also specific offers available on certain days of the week, including:

  • Up to £500 cashback every Wednesday
  • Up to £500 cashback every weekend
  • 10 Free Spins on a selected game every Saturday
  • 20% deposit match bonus up to £500 every Sunday, which you can claim twice

All the promotions mentioned above have a 50x wagering requirement and require a minimum deposit of between £20-£25.

Support

Any reputable online casino must have a solid customer support system in place. When you play Monster Casino online, you can reach out to support 24/7 via live chat, email, or by raising a support ticket. While you can also contact the team through social media, we would advise against this for now, as Monster Casino’s social media channels don’t look active.

To get in touch with the team, simply click the ‘Help’ button, which will open up the FAQ page. You’ll find many articles on topics including promotions, technical issues, payments, and more, which cover most of the basic questions you may have as a new or existing player.

On this page, you can also access the live chat. We found it a little frustrating that to speak with a live agent on live chat, you must first talk with a bot. To do so, you need to select from a very limited number of pre-set questions. If your query isn’t listed, like ours wasn’t, you need to choose one at random and wait for a response. You will then be given the option to connect with a real person.

But when we finally got through on live chat, we were connected with a live agent in around 30 seconds, who swiftly responded to our questions and provided professional help. We’d like to see an improvement in how players can access the live chat by either allowing you to enter your own query initially or adding the option to connect with a live agent immediately.

Whichever method you use to contact support, the team monitors all messages 24/7, so you will get a timely response.

Support

Any reputable online casino must have a solid customer support system in place. When you play Monster Casino online, you can reach out to support 24/7 via live chat, email, or by raising a support ticket. While you can also contact the team through social media, we would advise against this for now, as Monster Casino’s social media channels don’t look active.

To get in touch with the team, simply click the ‘Help’ button, which will open up the FAQ page. You’ll find many articles on topics including promotions, technical issues, payments, and more, which cover most of the basic questions you may have as a new or existing player.

On this page, you can also access the live chat. We found it a little frustrating that to speak with a live agent on live chat, you must first talk with a bot. To do so, you need to select from a very limited number of pre-set questions. If your query isn’t listed, like ours wasn’t, you need to choose one at random and wait for a response. You will then be given the option to connect with a real person.

But when we finally got through on live chat, we were connected with a live agent in around 30 seconds, who swiftly responded to our questions and provided professional help. We’d like to see an improvement in how players can access the live chat by either allowing you to enter your own query initially or adding the option to connect with a live agent immediately.

Whichever method you use to contact support, the team monitors all messages 24/7, so you will get a timely response.

Review Summary

When it comes down to it, we reckon Monster Casino will be popular among slot fans. With over 1,000 online slot machines available and plenty of Free Spins promotions to claim, what’s not to love? The table games and live dealers broaden the library, which allows you to try out new games during your sessions.

What we love the most about this platform is the sheer number of promotions for existing players. You will find everything from match deposit bonuses, free spins, cashback, and a loyalty program. From Wednesday to Sunday, you can claim at least one new bonus a day, adding even more value to your gaming.

In our rating, we gave Monster Casino a 7/10. We were impressed with the promotions for existing players and the selection of games. Still, to bring the score up, we would need to see an improvement in the gaming library navigation, additional payout methods, and a much smoother support experience.

This review is based on the writer's personal opinion.
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