Overview
Established in 2020, Playluck Casino one of the new and exciting online casinos in the UK. It is owned and operated by Maltese based company AG Communications Limited. The company also operates Casiplay.com. Playluck Casino is a white label brand, meaning the software is powered and operated by a third party. Which in this case, is Aspire Global International LTD. A worldwide gaming technology company that provides software to a long list of online casinos. Playluck Casino offers top-quality video slots and more exciting games. And powered by Aspire Global’s innovative and robust technology, it providers a best in class user experience.
Safety and Trustworthiness
AG Communications holds licenses from the Alderney Gambling Control Commission, the Malta Gaming Authority (MGA) and for the UK site, a UK Gambling Commission (UKGC) remote-gaming license. Being licensed by three of the most respected gambling jurisdictions in the world assures that Playluck Casino is held to the highest standards of trust, safety and reliability.
Playluck Casino uses IBAS for Alternative Dispute Resolution (ADR). It is a well- established customer protection body in the UK. As such, it will provide peace of mind to any players in doubt. Playluck Casino’s website is encrypted with the latest SSL certificate. This provides security to customers in terms of online payments, personal information and more.
Deposits & Withdrawals
Playluck Casino’s cashier offers a long list of payment providers. As you would expect, bank transfers, VISA, MasterCard and Paypal are all accepted. It also accepts many e-wallets such as Skrill and Neteller as well as pre-paid cards such as Paysafecard. A big plus for Playluck Casino is that the majority of these payment providers may also be used to withdraw money. This is not always the case with online Casinos.
Deposits for credit cards and e-wallets are instant, so you can start playing within minutes of signing up. Playluck withdrawals are processed between 2 and 6 days, depending on the method used. The withdrawal monthly limit is €7,000 or £ equivalent.
Bonuses
New players at Playluck Casino receive a bonus of 100%, up to £100 + 150 Free Spins. As this casino specialises in video slots, it’s no surprise that the welcome offer includes Free Spins on some of the UK’s best slot machines. The Playluck casino welcome offer needs to be claimed over 4 separate deposits. It may not be the easiest to follow from an initial look. But it’s a great welcome offer that lets you explore different slots each time. And it also doesn’t require you to make one big deposit before you tried the casino.
Following are the different deposits required to claim the Playluck Casino welcome offer:
- First deposit: Receive a 50% bonus up to £50, and 50 Free Spins to be used on the Starburst slot.
- Second deposit: Receive 30 Free Spins for the Book of Dead slot.
- Third Deposit: Deposit: Receive 30 Free Spins for Fire Joker.
- Fourth Deposit: Receive 50% up to £50, and 40 Free Spins to be used on Gonzo´s Quest slot machine.
Note that each of the four deposits requires a minimum of £20. The wagering requirements for both bonus money and Free Spins is 35x. This means that you will need to wager them 35 times before being able to withdraw them as cash. These are reasonable bonus terms that are standard for Welcome Offers.
One sticking point for us is the presentation of the terms and conditions. Upon arriving on the landing page, you are presented with the Welcome Bonus. However, once you navigate away from the landing page the Welcome Bonus is almost impossible to find it again. You will more likely find a different, less attractive Welcome Bonus. This is not ideal as it easily leads to confusion, even for seasoned gamblers like ourselves.
Overall, the Playluck Casino Welcome Bonus will provide good value to experienced video slots players. New players will enjoy it too but maybe slightly put off by the minimum deposit requirements.
Game Selection
There’s no doubt that what Playluck Casino does best is slots. It offers hundreds of the very best online slot machines. This starts from the welcome bonus, featuring Starburst, Book of Dead and Gonzo’s Quest are all huge titles in the UK. Playluck Casino’s software provider list includes some of the biggest names in the business, Netent, Play’n Go, Microgaming, Eyecon and many more.
If you are into table games, there is also a nice section of casino games as well. Playluck Casino offers 14 different Roulette games including favourites like European and American Roulette. There is an extensive Live Casino section with over 140 titles as well as five scratch card games. Unfortunately, Playluck Casino doesn’t have any progressive jackpots, but if you can look beyond that, then you will have plenty of variety to keep you busy.
Design and Usability
If you are an experienced casino player, there is a strong chance you may recognise the look and feel of Playluck Casino. The site is almost identical to AG Communications’ other UK facing brand, Casiplay.com. But that is not necessarily a bad thing. The site is full of vibrant colours and high-quality in-game graphics.
In terms of site navigation, Playluck Casino has adopted the ‘less is more’ approach. It only has three options on the top menu, Casino, Live Casino and Promotions. If you select Casino, you have several other sorting options, such as featured games, slots and table games. This minimalist approach is simple but effective. And the sorting is instantaneous.
Mobile App
Playluck Casino has a fully mobile-responsive site. This means there is no need to download any software. Just pick up and play through the browser of whatever device you choose. The introduction of HTML5 technology has led to much faster loading times, and games are optimized for various device operating systems and screen sizes.
The added bonus of using HTML5 is that there is no need for a native app. Playluck Casino’ instant-play client has more games on mobile than on desktop. For example, there are 120 Live Casino games available on desktop but 142 on mobile. The fun experience on desktop transfers equally well to iOS, Andriod and Windows Phone mobile devices. For any players who like to play on the go, you simply cannot go wrong with Playluck Casino.
Promotions
Playluck Casino has a wide variety of attractive promotions available to its customers. Most promotions are related to the main theme of this casino, which is the slots as we had mentioned. For example ‘Reactoonz vs Reactoonz 2 – The Battle’ is a prize drop game from software provider Play’n Go. It randomly rewards qualifying players with iPhones 12’s or cash prizes.
There’s also the Quickspins’ £100k Festival. Where players simply spin a reel on a qualifying slot. Each spin is allocated points relative to the wager amount. The aim is to top the leader board to share the spoils. The top prize being, of course, £100k.
Playluck Casino offers various promotions that are tied to different slot providers. Most of these promotions will involve a combination of bonus money and free spins when you make a deposit. This lets you try many different slot games. So you can pick up the provider you like to explore more of its slots once you finish taking advantage of the bonus and want to play for real money.
Check the Playluck Casino promotion section regularly to stay up to date with its latest promotions.
Loyalty Program
Playluck Casino offers a VIP program with different tiers. You will need to collect points by wagering and depositing, and advance through the VIP tiers as you collect more points. Each level will entitle Playluck Casino players to additional benefits and rewards such as free games, bonuses, cashback, gifts and prizes, dedicated support and more.
The following are the Playlck Casino VIP tiers and points required:
- Bronze: 10 points
- Silver: 60 points
- Golden: 350 points
- Platinum: 1,000 points
- Premium: By personal invitation only
- Prestige: By personal invitation only
Support
Playluck Casino provides an extensive FAQ section that covers many topics and provides an answer to questions you may have. If you still need to contact a support representative, Playluck Casino offers Live Chat or email. Chat is available from 09.00 – 01.00 GMT, seven days a week. When we contacted support, the agents replied straight away and answered our queries in full. Response times for email support were too slow. However, the Live Chat will be more than enough for most queries.
Review Summary
Playluck Casino provides a big library of the best slots that can be accessed via a fun, smooth casino interface. It provides a comprehensive list of payment options Including Paypal, which is very popular among players. However, nowadays it is less accepted by British online casinos.
In a saturated marketplace, customers are inundated with bonuses and promotions. So it takes a certain kind of confidence to provide a welcome offer that spans across 4 deposits. Playluck Casino believes its user experience is good enough to retain players. And after testing the site, it’s not hard to see why not. If you are into live dealer games and slots, Playluck Casino is a good choice.
Playluck Casino will appeal to avid slots players who are often left frustrated by the slower load times of bigger operators. We would also recommend signing up to Playluck Casino for the Welcome Bonus. For those who play slots regularly, it’s a strong bonus with loads of free spins and we think you´ll love the experience.
New Customers Only. 18+. Wagering requirements and T&C’s Apply