QueenPlay Casino Review:

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Overview

  • DESIGN & USABILITY
  • GAME VARIETY
  • CASHIER
  • CUSTOMER SUPPORT
  • BONUS QUALITY

Launched in 2020, QueenPlay is a relative newcomer to the online casino industry. The brand is owned by Marketplay Limited and operated by AG Communications, a subsidiary of Aspire Global International that permits its services to enter the regulated UK market. With over 1,800 games, a generous welcome bonus and a female-focused aesthetic, QueenPlay Casino aims to provide a luxury gambling experience “fit for a queen”.

Aspire Global International has been on the up and up in recent years, reaching carbon neutrality status in 2021. The operator was also nominated for four awards – including “Great Place to Work” and “Technology Provider/Supplier” – at the International Gaming Awards 2022. Our experts have scoured the parent company’s QueenPlay Casino to find out what games, bonuses, and payment options are available. Read on to learn everything you need to know about this exciting new site.

Software providers
  • Software Providers

Safety and Trustworthiness

With valid licenses from the UK Gambling Commission and the Malta Gaming Authority, alongside an Irish Betting license, QueenPlay Casino is regulated to operate across Great Britain and beyond. The UKGC and MGA are two of the most reputable regulatory bodies in the world, and holding a license from one – let alone both – means a casino must uphold the strictest security measures.

At QueenPlay Casino, your data is protected with SSL encryption technology to prevent unwanted third-party interception. All of QueenPlay Casino’s games are audited by iTech Labs, an independent testing agency that checks the site uses Random Number Generators (RNGs) on all slots and table games.

Players can find several responsible gambling tools to control gameplay and maintain sensible gambling habits. These include account limits, reality checks, “cool off” periods and self-exclusion. The responsible gaming page also links further support services and downloadable software to prevent underage gambling.

Deposits & Withdrawals

QueenPlay Casino offers a standard set of deposit methods, all of which are also available for withdrawals. You can deposit with debit cards, prepaid cards, and a variety of e-wallets, including Neteller, Skrill, ecoPayz and Astropay. Withdrawals take up to four business days on average, though it can take up to six days to receive debit card withdrawals.

Deposit
Withdrawals
Deposit
Withdrawals

Bonuses

Grab yourself a royal reward with QueenPlay Casino’s lucrative welcome package. The first deposit bonus consists of a 100% deposit match up to £50 and 20 free spins. So, if you deposit £20, you’ll have £40 to wager with and an additional 20 free spins to spend on NetEnt’s popular Starburst slot.

The fun doesn’t stop after day one. You’ll then receive a daily dose of free spins, with 20 arriving in your account every day for four days to spend on a different slot. Plus, you will receive a further 50% match up to £75 on your next two deposits. This means that over your first three casino deposits, you’ll receive a total bonus of 100% up to £200 and 100 free spins.

It’s easy to get swept up in the excitement of a bonus, but reading the fine print is essential before you start wagering. You’ll need to wager both your real and bonus bankroll 35x before making a withdrawal. You will also need to turn over your free spins winnings 35x before withdrawing them as real money. You must meet these wagering requirements within 21 days, or your bonus will expire.

While the wagering requirements align with the industry average, the expiry date is slightly shorter than expected. However, the maximum win cap of £500 is more generous than many other UK casino sites. High rollers may find the £200 deposit match a little on the low side, but it is an excellent option for beginner bettors and casual players alike.

Game Selection

QueenPlay Casino offers a vast collection of slots and table games from some of the industry’s leading software providers. You can find popular casino staples from NetEnt, Play’n Go, Yggdrasil and IGT, alongside niche and indie game developers like Old Skool Studios and Cadillac Jack.

The user interface is simplistic and easy to navigate. Games are split into general categories like “New”, “Featured Games”, “Slots”, “Jackpots”, and “Table Games”, and you can use the handy search bar to find a specific game title.

There is no option to search by provider, and there are no distinctive sub-categories for progressive jackpot slots or roulette. However, there are over 1,590 video slots (including 35 progressive jackpots) and more than 50 table games to enjoy, making up for the slightly sub-par lobby organisation.

The “New” page isn’t necessarily stocked with the latest games but a mix of newly released slots and games new to the site. Therefore, you’ll find 2016 releases like Bally Wulff’s 40 Thieves mixed in with hot-off-the-press slots like Stinkin’ Rich Slingo and Hot to Burn Extreme. While this may be annoying for players who want to test the newest slots, plenty of new options are available (it just might take a little longer to find them).

Card games have always been favoured by the royal court (after all, it was in Queen Victoria’s court that poker was introduced to England), and QueenPlay Casino is no different. The “Table Games” lobby contains over 20 roulette and 20 blackjack variations, including fan favourites like American Roulette and Vegas Downtown Blackjack.

The table games library also contains a handful of baccarat games and niche options like Casino Patience. Unfortunately for Queen Victoria, Jacks or Better is currently the only video poker option available. There are generally far fewer table game releases than new slots, but QueenPlay Casino boasts a range of blackjack, roulette and baccarat games released in 2022 by the newly-established developer Darwin Gaming.

Alongside a hefty slot selection and a well-stocked casino library, QueenPlay Casino offers a live dealer casino with games from Evolution and Authentic Gaming. Featuring top titles like Lightning Roulette, Power Blackjack and Baccarat Squeeze, the casino provides UK punters with over 180 tables to choose from. There is also a range of entertaining game shows, including Evolution’s new Crazy Coin Flip, and a range of live poker games like Casino Hold’em and Three Card Poker.

Slots

1593

Progressive Slots

35

Roulette

21

Blackjack

25

Baccarat

1

Craps

0

0

Video Poker

0

Live Dealer

192

Arcade Games

0

Mobile App

UK players who like to gamble on the go can do so with QueenPlay Casino. The site is built on HTML5 technology, meaning it is optimised for use on a mobile browser. The site is responsive, transitions smoothly from desktop to mobile, and offers a similar selection of games (minus a few slots here and there).

The mobile-optimised site offers tools to make navigation a breeze. Register an account and grab your generous welcome bonus using the “Claim Here” banner on the bottom of the screen, or use the helpful arrow tool to jump to the top of the site. An additional banner reappears whenever you scroll up, allowing you to switch between the “Casino”, “Live Casino”, and “Promotions” pages with a single tap.

At the time of writing, there is no QueenPlay Casino mobile app available. However, with no software download necessary, you can access the casino from any iOS, Android or Windows Phone device. Simply load the casino in your mobile browser, log into your account, and start playing. QueenPlay Casino doesn’t offer mobile-specific bonuses, but you can still use the site’s welcome bonus to wager on your favourite mobile slots.

Desktop

Mobile

Tablet

Instant Play

iOS App

Android App

Downloadable

Promotions

The Pragmatic Play Drops&Wins tournament offers up to £500,000 in monthly prizes. Each tournament runs for one week, and Daily Prize Drops award additional cash prizes. All you need to do to enter is play eligible Pragmatic Play slots throughout the tournament. The winners will be players who achieve the highest single spin win amount.

Aside from the welcome bonus, the Drops&Wins tournament is currently the only QueenPlay Casino promotion available to UK players. However, the casino promises regular rewards and bonuses to its players, so check the “Promotions” page regularly for other offers.

While UK punters can enjoy an exclusive UK-based welcome offer, the casino restricts them from accessing the QueenPlay Casino loyalty program. The multi-tier reward scheme is available to players further abroad accessing the Aspire Global site, but there is no mention of a loyalty program on the AG Communications-run platform. We hope it is only a matter of time before the program arrives for UK players.

Support

QueenPlay Casino’s FAQs page is stuffed to the brim with information on bonuses, payments, verification, responsible gaming, and more. If you have a query that the FAQs don’t cover, you can contact customer support via live chat seven days a week between 08:00 – 00:00 CET. You can also email the customer support team, though it may take a little longer to receive a response. No phone or social media support is currently available.

Support

QueenPlay Casino’s FAQs page is stuffed to the brim with information on bonuses, payments, verification, responsible gaming, and more. If you have a query that the FAQs don’t cover, you can contact customer support via live chat seven days a week between 08:00 – 00:00 CET. You can also email the customer support team, though it may take a little longer to receive a response. No phone or social media support is currently available.

Review Summary

Overall, QueenPlay is an exciting female-centric casino with a lot to offer. Its vast slot selection caters to all tastes, while its live dealer library is extensive and covers any gaps in the table games page. We would like to have seen a more organised game lobby and some additional promotions, though the generous welcome bonus contends with other top UK casinos.

Some users have complained about the lack of customer service, so it would be great if the casino could add a phone support line or extend its live chat hours. However, all in all, the casino is another successful online venture from Aspire Global, ranking highly in our books. So, what are you waiting for? Don your crown, register an account and get ready to receive the royal treatment at QueenPlay Casino.

This review is based on the writer's personal opinion.
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