Set up in April 2017, Regal Wins launched with a large slot games selection, good welcome bonuses and promotions, and a branded slant on providing a ‘luxury’ online casino experience. Owned and operated by DAUB Alderney Ltd. Regal Wins is part of Stride Gaming, a company responsible for managing over 143 different gambling brands. With this proven track record, it’s no wonder Regal Wins is already making an impression.
Safety and Trustworthiness
Stride Gaming is listed on the AIM stock exchange in London, with revenues in the region of £90 million per annum. This is a serious business, and with over 140 different bingo sites and online casinos under their belt, it’s fair to assume they know a little about what it takes to run a secure, trustworthy site.
Regal Wins is dual-licensed, holding a license from both the UK Gambling Commission and the Alderney Gambling Control Commission – bodies regarded as the strictest in the e-gaming. This means there are eyes on Regal Wins, making sure they meet their obligations for fair play to their customers – an essential ingredient for trusting any online casino.
Regal Wins is also a member of industry body eCOGRA, and allows dispute resolution through eCOGRA as the first port of call. This is an optional extra, but it’s always a good sign when you see a casino signed up to the eCOGRA scheme – it’s yet another trust marker, and another sign that Regal Wins has an open, honest approach to running its business.
On the security front, Regal Wins benefits from some of industry-leading 256-bit SSL encryption, designed to prevent even the most powerful supercomputers from hacking into their systems. This means you can be pretty confident your data is entirely secure.
And when it comes to payments, there’s even more security involved, thanks to the independent payment processors tasked with handling deposits and withdrawals. To put it simply, Regal Wins are doing all the right things to breed confidence in their security and integrity.
While Regal Wins doesn’t have a long track record in its own right, more is known about the wider DAUB Alderney group, and the way their brands treat customers. Generally, it’s all positive, except for the handful of negative complaints you’ll find about any online casino site.
Provided you’ve read the bonus terms and conditions, and you’re able to meet the industry-standard ID verification requirements, you’ll avoid 99% of the most common complaints from Regal Wins and DAUB brand players. All in all, this is a casino you can definitely trust with your gambling.
Deposits & Withdrawals
Regal Wins supports a range of deposit and withdrawal methods. PayPal deposits start from just £5, or £10 for any other payment methods. On the withdrawal side, processing can take anywhere from 1 to 7 days to complete, although in practice, a couple of days is usually all it takes. The maximum deposit is £50,000, or £4,000 for deposits by Paysafecard, with withdrawals of up to a maximum of £100,000 supported.
Regal Wins offers a deposit bonus to new players. Its a 100% deposit match bonus up to £200 available for qualifying players which extends up to a full £500, when you take into account the additional match bonuses available for second and third deposits.
To trigger the bonus, you need to setup a new account and deposit a minimum of £10. Anything you deposit through your first payment will attract the 100% deposit match bonus, up to a maximum of £200. Then there’s a further 40% deposit match bonus up to £200 on the second deposit, and a 50% deposit match bonus up to £100 on your third deposit, which gives you the maximum £500 total.
As usual, terms and conditions apply to the bonus, and you can find full details of the bonus Ts & Cs at the Regal Wins website. Arguably the most significant term is the wagering requirements, which stand at 25x. Before you get too excited, that’s 25x deposit + bonus – so in effect, it feels like a 50x wagering requirement, which is at top end for a casino bonus.
Bonuses expire within 7 days, and you’re limited to slots and scratch cards only to make up the wagering requirements. When it’s time to withdraw, you’ll be asked initially to provide verification documents, which can add some further processing time to the first withdrawal. Only once you’ve met the terms for withdrawal, including the wagering, will you be eligible to receive payment.
As welcome bonuses go, this is probably in the just ‘ok’ column. It’s a decent amount over three deposits, but the wagering is at the very top and whilst in practice only slots will allow you to clear a bonus, its still nice to see other games offering some kind of % to the play-through which isn’t the case here.
There are over 500+ games to be found at Regal Wins,with the vast majority of games being slots or jackpots. The table game selection is a bit weak, there’s 5 roulette games and 8 blackjack games but no craps, baccarat or pokers.
Still, slots fans are well catered for with NetEnt slots and IGT slots being the the main providers here, together with some contributions from several other games developers. Avalon II, Tetris Super Jackpots, Starburst and Imperial Opera are among some of the best titles on offer. All the games at Regal Wins load via your browser, no need to download local software, or install anything to get up and running.
The graphics are aesthetically pleasing throughout, though some elements of the design do still feels as though they could do with a bit of attention. In some ways, it feels like Regal Wins is partially still a work in progress, and while the software and games work well in their current form, this is a casino that’s only going to get better with a few more years under its belt.
Currently Regal casino doesn’t offer an iOS or Android casino app. With most players now look for mobile apps as standard, their absence can make life a little less straightforward for those who like to gamble on the go. Definite room for improvement, here. But it’s also worth remembering this is a reasonably new outfit, and chances are, Regal Wins will go on to launch mobile apps in the future.
In the meantime, you’re left with little alternative but to head on over to the website on your device browser. The Regal Wins site has been fully optimised for mobile players, offering a near identical experience to that which you can already enjoy on desktop. You simply login to your account, deposit and play as normal – only on your phone or tablet, instead of your laptop. There is a slightly narrower lineup of games, but otherwise, the mobile offering presents an identical experience.
The ‘Promotions’ tab at Regal Wins isn’t the most visible, and you have to look closely to find it…right there, in the top right hand corner. A bigger font, or perhaps a more obvious button might help, but ultimately it’s what’s inside that matters most.
Here you’ll find the daily promotions and specials offered to existing players, including additional match bonuses, competitions like Regal Lotto, and other ongoing incentives and retention promos. These vary from time to time, but there are some that run weekly throughout the year – like the weekly Loyalty BonusBack, for example.
This is where players can get a percentage of any losses from the week back as a bonus, depending on their VIP tier. The VIP programme runs from Silver to Gold to Emerald and Ruby. Emerald and Ruby are invite only, whereas you can move from Silver to Gold during your first few deposits. Each tier comes with its own perks and additional bonuses, based on how loyal you’ve been to Regal Wins.
The range of promotions, plus the VIP programme, are decent. The only downside is that there aren’t too many different promotions, and once you strip out the welcome bonuses and reload match bonuses, there isn’t too much on the promotions front to get excited about. Again, this is something that will no doubt improve in future.
Regal Wins sets out its stall as a luxury online casino brand, and for the most part, they carry the theme well throughout. From the selection of games themselves, including jackpot progressive slots with a distinctly wealthy appeal, through the design, the high withdrawal limits and the structure VIP programme, Regal Wins have set out their markers as to what their brand is aboutto impress.
On the whole, this is a fair to good casino, and players can immediately feel at ease, knowing it’s part of the wider DAUB Alderney family of gambling brands. But it’s not without a few issues, and at times, it feels like Regal Wins is maybe 90% of the casino it should be.
There are no mobile apps, and the welcome bonus isn’t exactly the most generous you’ll find – even if it does extend across the first three deposits, up to a maximum of £500. Similarly, the promotions side could do with a bit more development – the current retention promos aren’t as appealing as those you’ll find with some other sites, and there could be more and varied promotions thrown into the mix to reward loyalty more effectively.
Most of these issues can be overcome though, and if anything, can be attributed to Regal Wins still being a relatively new casino. On that basis, we’re awarding them 7 out of 10 – with a few more years of development, there’s no reason this could become an 8 or 9 out of 10.