Overview
Most online casinos work tirelessly to establish brand recognition. It certainly helps if you operate a chain of physical outlets, and some of the biggest names in online gambling have adorned high streets across the UK for decades, steadily building their reputation and compounding the loyalty of their regular players. Cashino is one such example.
The company operates slots arcades the length and breadth of the country, with 174 locations nationwide. Their online casino launched in 2014, offering players the chance to sample their slots and games online, in addition to their physical outlets nationwide. The online branch is operated by Merkur Gaming, another subsidiary of the giant parent company, Gauselmann, and a recognized slots developer in their own right, ensuring online gaming expertise alongside their experience in operating physical gambling destinations.
Safety and Trustworthiness
It’s always a good sign when you’re dealing with a casino that has physical locations, and it’s obviously much easier to trust a gambling brand when you can find them on your local high street. As part of German gaming giant Gauselmann, Cashino is backed by group revenues of €2.53 billion, and earns instant trust as part of a family of respected gambling and gambling service brands.
In terms of the online operation, Cashino is regulated by the UK Gambling Commission, while Merkur Interactive Malta plc, its direct owner, is licensed and regulated in Malta. The combination of oversight between the Gambling Commission and the Malta Gaming Authority confirms that Cashino ticks the regulation box. As two of the most respected regulators anywhere in the world, you can be confident you’re getting a fair shot with Cashino.
In terms of security, that’s an issue Cashino clearly takes seriously. Their online platform relies on industry-leading 128-bit SSL encryption, which essentially prevents even the strongest of supercomputers from hacking into your details. It’s rock solid, and as a result, the company can be confident in their claim to be 100% secure.
They also require verification of new accounts, and before the first withdrawal players will be asked to provide identification and supporting documentation as requested. This is standard nowadays, but speaks to Cashino’s robust approach to preventing fraud, identity theft and money-laundering, as well as protecting the integrity of their players’ personal data.
Online feedback from previous players is surprisingly good for a casino brand with this profile. As we all know, online complaints generally reflect the most annoyed customers, those who felt so aggrieved they just had to hop online and write a scathing review to warn others. Usually, even highly respected casinos have players mentioning problems with withdrawals, verification or alleged refusal to pay out. But in the case of Cashino, there are very few (if any) complaints of this nature, and those who have had problems seem to be cases of technical glitches or one-off instances of a bad customer experience. This is impressive, and speaks volumes about the type of operator Cashino sets out to be.
Deposits & Withdrawals
Deposit and withdrawal options are somewhat more limited than you might expect, with only a handful of payment processors supported in both directions. Nevertheless, there should still be a suitable payment method available, and if all else fails, you can always use your debit or credit card to fund your account.
Bonuses
Like all decent operators, Cashino offers a welcome bonus to new players signing up for an account and depositing online. The bonus currently stands at £250, as a 100% match on the size of the first deposit. The bonus is activated by entering the bonus code ‘CASHINO’ when prompted when setting up your account – don’t miss this step if you want to claim the bonus.
Unlike other comparable casinos, Cashino have stripped out much of the complexity of the often-seen multistage bonuses, where you’re given a percentage on the first three, five or more deposits. Instead, this is a straightforward ‘double up’ welcome bonus – the amount you put in is doubled, thanks to an equal amount of bonus credited to your new account.
As ever, there are terms and conditions restricting how you can use the bonus. These aren’t easy to find at first glance, and you need to dig a little deeper to come across them, but it’s well worth the effort so you understand the terms applicable to be bonus before you decide to claim it.
The topline wagering requirement is the now standard 40x, and you must meet this through a 30-day continuous period to hit the threshold for withdrawal. Different games contribute at different percentages to the wagering requirements, with slots and scratch cards top of the pile, at 100% contribution. Note that a small selection of slots doesn’t contribute to your wagering requirement, although the vast majority do.
‘Other Games’ contribute at a rate of 75%, Stud Poker at 50%, Roulette, Baccarat and Sic Bo at 25%, and Blackjack and Craps at 10%. That means you need to wager 10x as much on blackjack as on slots to reach the bonus wagering requirement.
As bonuses go, this isn’t at all bad. The 40x wagering requirement is average, as is the contribution across different games, and compared to some other bonuses, this is going to feel a whole lot easier to make the wagering requirement. The 30-day limit is worth bearing in mind, but if you’re intending to play regularly anyway, the time limit shouldn’t prove too much of a factor.
Game Selection
https://playright.co.uk/slots/games/rainbow-riches/Cashino has a head start in the games department, with owner Merkur Interactive publishing their own slot games which feature across various other online casinos. The casino also benefits from games from the likes of WMS, Barcrest, SG Gaming, iSoftBet and Blueprint Gaming, providing a range of different titles across game genres.
Highlights for slots fans include Zeus III, Rainbow Riches, Epic Monopoly and Scrolls of Ra HD. There’s also a small selection of casino favorites, including roulette, blackjack, craps, sic bo, and a number of others. The vast majority of games here are slots though and while there are plenty to keep you occupied, this isn’t the best selection of games you’ll find missing games from the most innovative companies like NetEnt and Betsoft. They could also do with adding some more table game variants to keep things interesting, but if you’re into slots, there are still over 160+ games to spin your way through.
There’s no live casino gaming options at Cashino, another big area to improve upon. If you’re looking for live gaming, you’re probably best heading elsewhere, which is a shame when there’s so much to like about Cashino in the first place. A few live games is a must now for any online casino looking for the top grade.
Mobile App
Cashino operates a fully responsive website, meaning it’s possible to play on any smart device in-browser. Android and iOS users alike will find the mobile version identical to the desktop version, and their interface is as straightforward as it is online when you’re playing through a smaller device. Still, whilst this is good the lack of a dedicated casino app is a big minus point in the ledger column. Most players like the quick access and load of an app on their smartphone.
The selection of games on mobile is fine and you’ll find all your favorite games ported across for mobile players. This makes for a gaming experience that switches seamlessly between devices, giving you maximum convenience to play on your own terms.
Promotions
Cashino have a strong focus on promotions, with cashback offers, tournaments and prize draws on a constant rotation. The Promos tab has all the details, and it’s second only to games on their main navigation – no accident at a casino that clearly prides itself on giving players decent promotions to get excited about.
There’s 10% cashback available on roulette up to £250, for players spinning on Tuesdays. This is a good promotion for clawing something back if you hit a losing streak, and definitely makes your bankroll go further. A similar promotion is available for Rainbow Riches players on Thursdays, in addition to a collection of other promotions and rewards.
There’s also a loyalty programme where players can build up their points and status with ongoing play. Better yet, the C-Card points you collect as you play can be exchanged for real money, in the form of vouchers – you can even exchange your points for vouchers for M&S. This is much better than most casino loyalty promotions, because of this freedom to convert points into something more tangible.
Support
Players can get in touch by phone, live chat, email and twitter. Support hours are 1p.m to 10p.m
Review Summary
Chances are you probably recognize the Cashino name. You may have even visited one of their 174 outlets nationwide, or have won some decent money on their physical machines. Part of the Gauselmann group, this is an operator that means business, providing an excellent standard of service both online and off. They don’t necessarily follow the same unwritten rules of most casinos, and have a very distinct way of doing things. In a market that often clusters around certain ways of doing things, this confident, innovative approach helps Cashino feel fresher than some of their close competitors.
The slot game selection is if fine if not particularly huge, and the welcome bonus is fairly structured and decent enough in terms of its size. Some live games would be a nice addition, or maybe some free spins as part of the bonus offer, if they were looking for suggestions to improve.
Perhaps most impressive is the lack of a coherent thread of complaints. While some disgruntled players are to be expected, there’s actually very little negative feedback about Cashino online casino online. It means that they’re doing the ‘bread and butter’ tasks of enabling players to get their money onto and off their site easily, which is no small feat in the online casino world. For this we’re giving Cashino a very respectable 8 out of 10 grading.