Grosvenor Casino Review:

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Overview

  • DESIGN & USABILITY
  • GAME VARIETY
  • CASHIER
  • CUSTOMER SUPPORT
  • BONUS QUALITY

When you join Grosvenor Casino’s online platform, you’ll not only be tapping into a gambling network that’s more than 40 years old, but you’ll become part of the UK’s top casino brand. Publically listed under its parent company the Rank Group and offering casino, sports betting, and poker from a single platform, Grosvenor Casino is a leading light in today’s iGaming industry.

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  • Software Providers

Safety and Trustworthiness

If you pay attention to promotional material and website literature, you’ll see that Grosvenor Casino claims to be the “UK’s Biggest Casino Brand”. If that’s the case, and the evidence suggests that it does have one of the largest live casino networks in the country, you’d expect its reputation to be solid as a rock. Well, during our review of the online casino, its credentials and the public’s feedback showed that Grosvenor Casino is as trustworthy as they come. Looking specifically at the hard facts, Grosvenor Casino is part of the Rank Group, which is also the parent company for Mecca Bingo and nine casinos in Spain listed under the Enracha banner.

To date, the Rank Group is listed on the London Stock Exchange with a market cap of almost £900 million. Much of this value is down to a network of 55 live casinos across the country. Beyond these venues (that have been operating since 1970), Grosvenor Casino has been online since 2007 and, today, it has the full regulatory backing of the UK Gambling Commission (UKGC). With a licence from the UKGC, Grosvenor Casino is not only required to store your funds in secure, segregated bank accounts, but clearly explain every bonus, offer certified fair games and generally keep you safe at all times.

Beyond these “facts”, the site itself is secured by SSL encryption and each login requires you to complete a reCAPTCHA before the system lets you in. Additionally, when you scour the reviews and feedback out there, Grosvenor Casino gets praise across the board. The Pogg gives Grosvenor Casino 8/10 in terms of trustworthiness, which is the top score an online casino can achieve if it’s not one of the site’s “approved” platforms. On a more subjective level, player feedback on Ask Gamblers is also positive with one of the top comments noting Grosvenor’s live casino network as a positive: “the identifiable trustworthy land based operation gives the site some gravitas”.

When we piece all these elements together, it’s hard to say that Grosvenor Casino isn’t a secure and trustworthy casino. The fact it has a physical presence through its live casino network certainly helps put a face to the name. When you combine this with a series of professional and regulatory qualifications, we have to rate Grosvenor Casino as one of our safest partner platforms.

Deposits & Withdrawals

Grosvenor Casino has a standard deposit and withdrawal system. Low limit players will appreciate the £5 minimum deposit, while the majority of players won’t go beyond the £15,000 max cashout. Additionally, all requests are processed the same day (within 24 hours) i.e a 24hr pending withdrawal period. You can also reverse a withdrawal request during the pending period. Most of the big mu

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Bonuses

As a new player, Grosvenor Casino will give you £20 free when you make your first deposit. Once you’ve filled in the registration form and made a deposit of £20, the bonus team will credit a £20 casino bonus to your account. After you’ve received the bonus (within 72 hours), you’ll have 30 days to wager 5X the bonus amount before you can request a withdrawal and not lose your reward. Finally, even money wagers (such as red or black in roulette), bets inside Grosvenor’s downloadable platform (you can only download Grosvenor’s poker software), side games and poker wagers all have zero impact on the 5X playthrough.

In comparative terms, £20 really isn’t an impressive amount. In fact, it’s by far one of the smallest welcome bonuses in the business. However, in this deal’s defence, 5X is a super low bonus playthrough and something that casual players should really take note of. In addition, every game contributes 100% to the play-through which really is a break through term and condition. For our money, experienced players really won’t get much from this deal and, in all honesty, that’s the point. Grosvenor is aiming this bonus squarely at industry newbies and that means it’s been made accessible rather than highly lucrative.

For these reasons, we can’t really rate this as one of the top welcome bonuses out there. However, if you’re an inexperienced player that wants an affordable way to bank a bit of extra cash, this is a deal you should go for.

Game Selection

One of the main criticisms we found when we were carrying out research for our Grosvenor Casino review was that the software lacked some spark. Although the developers have updated the interface over the last decade, today’s product is still a notch or two below some of its rivals. Once of main issues flagged up by player feedback was that everything felt and little “heavy” and “clunky”. This was our experience as well.

One of the main issues appeared to be the volume of information on the page. Although it doesn’t appear to be much more than the average site, the use of dynamic banners did increase the complexity and, therefore, loading times of each page. Moreover, the game boxes, although clever, allowed you to switch between text and images as you rolled over them which also seemed to cause everything to slow down.

For anyone completely new to the online casino world, this fractional difference in loading times probably won’t be noticeable. However, if you’ve played at a site that’s been optimised for desktop and mobile gaming, you’ll probably feel that things take a split second longer than you’re used to. Fortunately, there are is some payoff for waiting a little longer and that’s a solid selection of games with partnerships from a number of developers although IGT does dominate. More from Netent and the upcoming boutique slots developers would be appreciated more.

The slot game selection certainly isn’t as extensive as Videoslots or LeoVegas but there’s a bigger selection (both in numbers and variety) that you’ll find at other multi-vertical sites like 888, Coral, William Hill etc. Moreover, because Grosvenor Casino operates under the “Keep it Fun” mantra, you’ll find the following gaming options can be played for free or as little as £0.10.

If you don’t mind playing for real money 100% of the time, progressive jackpot slots such as those connected to the Mega Jackpots network are available. Additionally, you’ll find a live dealer suite where betting starts at £0.10 on the following games: Live Blackjack, Live Roulette, Live Baccarat, Live 3 Card Brag, Live Caribbean Stud Poker, Live Ultimate Texas Hold’em.

Finally, if you want a break from casino betting, Grosvenor Casino now has Grosvenor Sports as well as a poker room, all accessible via a single interface and a universal wallet. Yes, the interface could be streamlined, but the games you’ll get to play do help overcome any software shortfalls.

Slots

284

Progressive Slots

39

Roulette

2

Blackjack

5

Baccarat

1

Craps

0

Casino Hold ‘Em

1

Video Poker

7

Live Dealer

7

Arcade Games

5

Mobile App

For gaming on the go, Grosvenor Casino offers two iOS and Android compatible apps. On first inspection we assumed that the reason for separating “casino” and “live casino” games was to help reduce the size of the apps and make them more efficient. However, when we downloaded the general casino app, we found you could still access live dealer tables, poker and sports. Of course, having a single point of access to upwards of 200 games and betting options is great, but we did find, once again, that the software was a little slow to load.

Again, this efficiency is offset somewhat by a burgeoning games lobby. Slots dominate with more than 240 options, including big name spinners such as Gonzo’s Quest, Ted and Rainbow jackpots. Table games, video poker and the aforementioned poker and sports betting are also present. Another positive was the fact the separate live casino app offered a more direct route to these resource heavy games and that did improve loading times. Overall, the Grosvenor Casino mobile apps are certainly well stocked, but, like the desktop software, they could be slicker.

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Promotions

We already know the Grosvenor Casino welcome bonus is aimed as low stakes players and it’s much of the same when you scan the promo page. Free spins provide the bulk of the ongoing deals with seasonal offers giving you the chance to claim deals that allow you to turn the reels at a max stake of £0.20 without paying a penny. Moreover, because you have to wager a certain amount during the promo periods to receive your free spins, the cash you receive is usually restriction free. As before, this system might not be highly lucrative, but it’s certainly a great way for low stakes players to score a few extra quid.

If the majority of promos offered are for casual players, then the Grosvenor Casino loyalty scheme is for seasoned veterans. Powered by Play Points, which you can earn for placing real money bets, this system gives you credit for placing real money bets inside Grosvenor’s online, mobile and bricks and mortar casinos. Across this network of options, you’ll earn Play Points based on the amount you spend in certain games. For example, £5 spent on slots is worth 1 point, while £20 spent on video poker earns 1 point.

Once you’ve collected enough points, you can exchange them for cash at a rate of £1 per 100 points of use them to purchase exclusive gifts such as holidays, tech and experience days inside the loyalty store. What’s particularly impressive about this system is that you can earn points in three settings. If you’re a high volume player that enjoys Grosvenor’s style, the likelihood is that you’ll want to play across all of its platforms. In light of this, the operator is prepared to reward you for that and this is something few online casinos can match.

Support

Grosvenor casino covers all the main support bases with email, live chat and phone.

Support

Grosvenor casino covers all the main support bases with email, live chat and phone.

Review Summary

Overall, you’ll find a few issues with Grosvenor Casino if you’re an experienced player. The clunky software doesn’t stack-up well against rival sites and the welcome bonus really doesn’t do much for anyone but the newest players. However, the multiplatform loyalty scheme is impressive and the fact you can bet on poker and sports using a single wallet is great. But, in our opinion, this online casino will only have a multifaceted appeal to newbies. Now, that’s certainly not a bad thing. Indeed, if you’re just starting out in the industry, it’s a great place to join. Unfortunately, there just isn’t enough value from top to bottom if you’re used to lager bonuses and more efficient software.

This review is based on the writer's personal opinion.
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