Genting Casino Review:

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Overview

  • DESIGN & USABILITY
  • GAME VARIETY
  • CASHIER
  • CUSTOMER SUPPORT
  • BONUS QUALITY

Thanks to a history that stretches back to 1965, Genting is known as one of the leading casino and betting brands in the world. From its base in Malaysia, the company now employs more than 58,000 people that help to run a business that has a market capitalisation of more than $33billion (£27 billion). Genting’s online platform may not have the cache of its land-based cousins, but with a sizeable games catalog sourced from Novomatic, Blueprint, SG, IGT & Yggdrasil, and a flawless online track record stretching back nearly 10 years, it certainly warrants your consideration.

Soft providers
  • Software Providers

Safety and Trustworthiness

With a presence in Europe, Asia and Australasia, few operators have the global reach that Genting does. What’s more, because the company doesn’t simply offer online gaming, you actually have the added peace of mind in knowing that there is a physical place you can see Genting’s gaming expertise in action.

Now, the fact Getting has 4,500 hectares of live gaming space and more than 300 online casino options is great. However, it all counts for nothing without the necessary licences and certificates. Fortunately, just as Genting’s live casinos are regulated by local gaming authorities, its online venture has the same authorisation.

For international business, Genting has a full licence with one of the industry’s oldest online casino regulators, the Alderney Gambling Control Commission. In more recent years, it has also added a UK-specific licence from the UK Gambling Commission. Through this combination of licences, Genting is not only required to keep your funds secure through the use of segregated accounts, but employ SSL encryption to all transactions and have its software certified for fairness, in this case by eCOGRA.

Finally, to prove each game is on the level, you’ll find a complete breakdown of the site’s RTP (Return to Player) audit on the site. For slots you’ll enjoy an average of 95.94%, while live dealer and table games come in at 98% and 97.26% respectively.

Deposits & Withdrawals

All Genting Casino deposits can be linked to the Verified by Visa scheme for added protection. Additionally, you can choose to make deposits or withdrawals at one of the operator’s bricks and mortar casinos.

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Withdrawals
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Bonuses

Genting Casino has recently updated its welcome bonus for new players, now featuring both a matched deposit bonus and free spins on one of the most exciting new games around – Monopoly Live.

In the first part of the sign-up bonus, the matched deposit offer, Genting will give you a bonus of 100% on your deposit up to £300. The minimum deposit required is £20, netting you a £20 extra credit in your balance. The bonus money must be wagered 50 times before it becomes real, withdrawable cash. However, it’s important to point out that it is the value of the bonus, and not the bonus + deposit – that must be wagered. Your initial deposit can be withdrawn at any time if you wish to forgo the bonus. As usual, the majority of slots contribute 100% to wagering, whereas table games count just 10%.

Once you have wagered the bonus, whether that’s by completing the wagering (within 30 days) or losing the bonus balance, you will be awarded 20 free spins on Monopoly Live. This new live casino game from Evolution Gaming is proving to be a smash hit. It’s a standard wheel-of-fortune format, but it comes alive with a thrilling 3D interactive bonus game based on the board game. The only downsides here are that the free spins have a low monetary value of £0.10 per spin and a £200 max win limit. On the plus side, there is only a 1x wagering requirement on winnings. Moreover, that bonus game can be very, very lucrative, so even a small wager can lead to big returns.

The Genting Casino welcome bonus looks fairly generous to us. Perhaps those wagering requirements could be somewhat lower, but you must bear in mind it applies to the bonus amount only, protecting your deposit. As for the free spins, they might be worth small change, but it’s a good opportunity to experience one of the most popular live dealer games around. Indeed, Monopoly Live is one of the very few live casino games that contributes 100% to wagering requirements, so you can play for bigger bets with your bonus if you like.

Game Selection

Just as Genting Casino’s welcome bonus is a throwback, some would say its interface doesn’t exactly fall in line with modern trends. For example, the black backgrounds for certain page elements (like the menu bar) might sync with the company’s logo, but it does cause some clarity issues.

Additionally, there’s a lot of information on each page. In a time when operators are stripping down their designs and using more white space and bright colours, Genting Casino does feel a little heavy. Having said that, the designers have incorporated the now familiar game boxes (each game is marked by an image and clickable box) and clicking through the menu options at the top of the page does product a nice swiping effect as the games change.

From a software perspective, Genting Casino is part of the Playtech family of sites, but also carries games from IGT and Amaya, and for its live casino games, Evolution Gaming and Novomatic. This collection of partners means you’ll find more than 400 games to choose from.

To access the full catalogue, you’ll need to download the desktop platform again a throwback,  but there’s still a passable selection of about 120 games available for instant-play in your web browser or on your phone.

Unsurprisingly, slots dominate, and are housed in their own section of the site. Everything from progressive jackpot slots, like MegaJackpots and the Iron Man, to UK-specific games such as Book of Ra Deluxe and Golden Goddess can be found on this page.

However, if you’re in the market for something different, you’ll find all the classic casino games, with 16 roulette games and 6 versions of blackjack  on offer. That doesn’t even take into account the 20 or so live dealer tables laid on, which includes exclusive high-stakes table from Genting’s exclusive Crockfords Casino in London.

Indeed, Genting’s live casino offering is second to none, and is one of the site’s biggest selling points, especially as it so skilfully leverages the good name of the group’s bricks-and-mortar venues.

Slots

0

Progressive Slots

22

Roulette

18

Blackjack

8

Baccarat

3

Craps

1

Casino Hold ‘Em

1

Video Poker

11

Live Dealer

8

Arcade Games

0

Mobile App

Genting Casino doesn’t offer a mobile casino app, which is a mark against it but thanks to its recent software overhaul, you can now access the site’s full suite of games via any mobile device.

Although it might take slightly more effort to key-in the URL and load the site than tapping an app requires, once you’ve bookmarked the site on your home screen, you’ll notice little functional difference.

You don’t get access to the games that are restricted to the desktop download platform, but when you visit Genting Casino mobile, you’ll find the 120+ gaming options that are available for instant-play online.

Mainly, the mobile site delivers an enjoyable, varied experience without doing anything spectacular. It does have one killer feature, though, as the casino’s excellent collection of live dealer tables is available, all perfectly optimised for playing on a smaller screen.

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Promotions

When it comes to promotions, Genting does a great job of tailoring its offers to you and your region. This typically means you’ll find themed bonuses relevant to something happening within the UK when you visit the “my offers” section. Moreover, because each deal is focused on your circumstances, the playing periods will run at a time that suits you.

Typical Genting promotions include:

Slots Summit Challenge – Win a share of £15,000 for becoming one of the top slot earners during the promo period.
Slot of the Week – Get free spins on selected slots each week.
Mystery Card Bonus – Play blackjack on Monday and Thursday between 7pm and 10pm UK time for a chance to win up to £100 if you find the bonus card.
Lucky 7 Roulette – Place a straight up bet on Genting Live Roulette on a Wednesday and Friday between 7-10pm UK time and win £10 each time red 7 drops.
Points to Cash – Earn up to 10 Genting Points per £100 wagered. The more points you earn, the better your VIP level becomes. As you climb the ranks, you’ll be able to exchange points for cash at better rates and, once you hit level 8 and higher, you can start customising your own bonuses.

Overall, the selection of promotions and bonuses for existing players is really thin, which is a shame given the huge bonus on offer to new customers. True, retention offers at other casinos often come with player-unfriendly terms, but it would be good to see a bit more variety here.

Support

Genting’s customer support team is available 24/7 (except Christmas Day) via phone, email or live chat. We found responses to be quick and helpful.

Support

Genting’s customer support team is available 24/7 (except Christmas Day) via phone, email or live chat. We found responses to be quick and helpful.

Review Summary

An online casino with an unblemished reputation spanning more than 50 years’ of service, Genting Casino has the credentials to make even the nerviest of customers feel safe and secure. It might not be the first online casino you consider, but it should be pretty high on your list. On top of that impeccable, player-friendly track record, you also get a chunky retro welcome bonus, speedy withdrawals, and a plethora of high quality games from great providers. If you like to play at bricks-and-mortar casinos then you also get the opportunity to earn bonuses and VIP points in two ways, which means you can get even more value from your time online and offline.

Up To £400 Welcome Offer