Casoola Review:

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Overview

  • DESIGN & USABILITY
  • GAME VARIETY
  • CASHIER
  • CUSTOMER SUPPORT
  • BONUS QUALITY

Launched in 2020, Casoola is one of the recent additions to a thriving portfolio of online casinos brought by Malta-based operator Genesis Global Limited.  Pulling no stops in design, creativity, technology and game variety, this ambitious operator is proving once again that it is possible to bring innovation, excitement and break new grounds in the mature online-casino marketplace.

Similar to the range of successful casinos operated by Genesis Global like Casino Joy, SpinIt, Casino Gods and many more, Casoola is an online casino with an attitude.  Its theme is based on a funny story of friendly robots getting into mischief and sparking the existence of “Casoola – a world created by robots, for robots (and humanoids too).”  As Genesis does all too well, again it managed to transform a unique concept from the storyboard to a casino boasting great design, funny characters and an epic portfolio of games.  All of which provides players with an entirely-new casino experience.

Soft providers
  • Software Providers

Safety and Trustworthiness

Casoola is licensed by the UK Gambling Commission as well as the Malta Gaming Authority.  This should certainly put your mind at ease as far as Casoola’s trustworthiness is concerned.  Looking further at security, Casoola uses 128-bit SSL encryption to secure all customer data gathered on the casino’s servers.  And from the games side, the software is regularly audited and tested by external companies to insure game fairness and randomly-generated results.  But beyond the legal obligations, Genesis Global has been a nominee and recipient of numerous industry awards for Innovation, Best Operator, Best Casino and more prestigious honours that show its commitment to excellence.

Deposits & Withdrawals

As with every other Genesis Global Casino, Casoola offers an impressive arsenal of banking methods that enable you to easily and securely deposit money in the casino, as well as withdrawal your winnings pretty quickly and efficiently.  The range of banking options is wide compared to other online casinos in Europe, with both internationally-known methods as well as tailor-made payment providers that cater to specific countries.

No fees are charged on deposits, and for most cases the transaction is instantaneous and you will see the money in your balance immediately after completing the deposit.  For withdrawals, Casoola charges a small handling fee of 2% of your payout.  But this is an acceptable market standard, and other than that there are no hidden charges or fees.  Withdrawals take between 24 to 72 hours to process, depending on the method you are using.

The Casoola cashier is easy to use and the customer-support staff was helpful with banking questions we asked.  So overall the banking experience at Casoola was very good.

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Bonuses

Similar to other Genesis casinos as far as generosity goes, Casoola welcomes its new customers with one of the best welcome offers in the market.

The great thing about the welcome offer at the Casoola online casino is that you do not need to commit to a huge deposit at the first time before trying the casino.  You can actually spread the deposits over time and still enjoy all the bonus money of Casoola’s welcome offer.

The following are the deposits and bonuses available with Casoola Casino’s welcome offer.  Also note that in order for Casoola to know that you are still a new customer eligible for the welcome offer, you will need to enter a special code with subsequent deposits after the first one:

  • 1st deposit: 100% up to £100 + 200 Free Spins
  • 2nd deposit: 50% up to £400 – WCASOOLA2U
  • 3rd deposit: 25% up to £400 – WCASOOLA3U
  • 4th deposit: 25% up to £400 – WCASOOLA4U

You will receive free spins in sets of 20 per day, for 10-days straight, and you have 72 hours to play them from the time they are given.  The free spins are available on selected games.  We especially liked the fact that Casoola gives you all the free spins, even if you only deposit once.

Note that there is a wagering requirement of 40x, which means that you will need to play through your bonus money for 40 times before you can withdraw it as cash, and different games count differently towards wagering.  For more information visit the Casoola Casino Terms & Conditions section, which is extensive and outlines very clearly all the bonus rules.

Game Selection

For a while now, one of Genesis Global’s claims to fame is the big game portfolio each of their casinos offer.  With a few small changes to games that will go better along with its robotic theme, the same great variety of games you find on Casino Gods and Casino Joy shines through the Casoola online casino as well.  The extensive list of software providers that power other Genesis Global sites is present at Casoola, with big titles from Microgaming, NetEnt, Play’nGo, Yggdrasil, Big Time Gaming and others.

With an amazing library of over 1,400 slots, you can play on big titles like ThunderStruck II, Immortal Romance, Bonanza, Book of Dead and hundreds more.  If you are into Progressive Slots, you can play on Mega Moolah, Arabian Nights, Major Millions and over 70 other progressive games with ticking jackpots that get bigger by the second.

Casoola’s Casino Games section is one of the biggest amongst Genesis brands, with over 150 games including many variations of Blackjack, Roulette, Casino Hold’em, Keno and other table-game favourites.  We were especially impressed with Video Poker, which features on Casoola Casino over 20 variations.

Casoola Casino’s Live Dealer section is miles ahead of competitors in both the quality and quantity of the games it offers.  With over 80 Live-Dealer games powered mostly by Evolution Gaming, but also by other providers such as NetEnt, you will find pretty much any game you want, and in many variations.  With 36 Live-Dealer Blackjack options, 22 Roulette tables and 30 other Live-Dealer games, Casoola is now one of our go-to casinos for Live Dealer games.

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Mobile App

When accessing Casoola Casino via a computer, you will enjoy the main client that is optimal and loaded with the full game portfolio, all the features and of course the great design.  If you want to play on the Casoola Casino using your mobile device, the mobile-client is also great and most of the features are available on mobile too.  Although there are less games on the mobile version, Casoola’s mobile client still offers hundreds of games across all categories.  So there’s absolutely no problem to enjoy the full Casoola experience on your mobile devices.

Again when testing the mobile client on smaller, hand-held devices we had to do some scrolling through the header every time to get to the games, which was a bit tedious.  But other than that, no complaints at all.  Like the rest of Genesis Global’s casinos, Casoola Casino does not offer a native mobile app at this time.

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Promotions

Other than Casoola’s generous welcome offer, which some of our reviewers hailed as an ongoing promotion, given it rewards you for four deposits, Casoola Casino also offers returning customers a few more attractive promotions.  Existing members who have deposited and wagered more than £50 in the past 7 days will get a Weekend Boost of 50%, up to £100.  And, there is also a Monthly Bonus of 25%, up to £100.  Note that the same terms of 40x wagering and other conditions still apply to these promotions.

If you are already into Live Casino, or want to try the excitement of playing on live tables with live-dealer action being streamed on your screen, there is a great 100% match, up to £100 Live Dealer Bonus.  Adding up all the promotions and bonuses offered, Casoola Online Casino is definitely one of the best UK casinos in terms of choices and generosity.

Support

Casoola support agents are professional and respond very quickly.  The quickest and most efficient way we found to contact support and get the answers we were after was through live chat which is available on the help section of the website.  There is also a contact form, email and phone support.  We tried all of the above and found the service to be helpful and efficient.  If you have specific questions or need help outside of support hours, the Casoola Casino FAQ section is also very informative and easy to use.

Support

Casoola support agents are professional and respond very quickly.  The quickest and most efficient way we found to contact support and get the answers we were after was through live chat which is available on the help section of the website.  There is also a contact form, email and phone support.  We tried all of the above and found the service to be helpful and efficient.  If you have specific questions or need help outside of support hours, the Casoola Casino FAQ section is also very informative and easy to use.

Review Summary

With a strong owner, brilliant design and unparalleled variety of games, Casoola Casio is one of the best online casinos launched in the UK in 2020.  The welcome offer is one of the most attractive in the market, and the Casoola team skilfully added great promotions that will keep existing players coming back.  Great Progressive-Jackpot and Live-Dealer sections, along with a big Casino Table-Game selection makes Casoola Casino attractive to traditional casino customers in addition to casual slot players.

So don’t let Casoola’s adorable and funny robots feel lonely.  Pay a visit to Casoola Casino, have great fun and see for yourself what the excitement is all about.  And what better place to start than with a £300 + 200 Free Spins offer?!

This review is based on the writer's personal opinion.
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